How our repair process works
Understanding your repair plan is simple. We've outlined the straightforward steps to get your electric bike repaired after an incident, ensuring you're back on the road quickly.
Step 1: Document the incident
After an accident, the most crucial first step is to gather evidence. We require proof of the incident, ideally in the form of videos and photos of your electric bike. For the best outcome, capture these moments immediately at the scene of the accident.
Step 2: Submit your evidence
Once you have collected your video and photographic evidence, you can easily submit it to TOTTENHAM CLAIMS. We've streamlined our online process to make it simple and quick, allowing us to review your claim efficiently.
Step 3: Assessment and repair
Upon receiving your evidence, our expert team will assess the damage to your electric bike. We will then guide you through the next steps for repair, ensuring your bike is restored to excellent condition as part of your monthly plan. We are dedicated to getting you back on your bike as swiftly as possible.